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DOMESTIC SHIPPING POLICY (SINGAPORE) Order Processing Time All orders are processed within 2 - 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Order status updates and order notes (if any) will be sent through email. Shipping Rates & Delivery Estimates We are using J&T Domestic Shipping Service. You may track your parcel via their website - https://www.jtexpress.sg/trackmyparcel. The shipping options are shown after you've entered your address during check out. You can choose the option that meets your preference best. Faster delivery typically incurs higher shipping costs. Please keep in mind that we require 1 - 3 business days to prepare your parcel before shipping. The Expedited (Next Day) shipping option is removed till further notice.
We have a 7-day return and exchange policy, which means you have 7 days after receiving your product to request a return and exchange if the item received is damaged or wrong. No refunds or exchange will be entertained for all goods sold through our e-marketplace, online shop, and cafe due to change of mind. No refunds or exchange will be allowed or accepted for any sale and/or promotional products sold. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at marketing@jewelcoffee.com with your order number, product, photo of purchase and/or receipt and issue. We will review you and advise you on how to proceed further. Purchased products sent back to us without first requesting a return will not be accepted. Jewel Coffee is not responsible and will not be liable for any exchange of goods that are damaged by misuse or improper use. Jewel Coffee reserves the rights to reject any exchange requests for items that do not comply with our return/exchange policies. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We do not accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For more information or questions, please whatsapp +65 8450 8677.
For more information or questions, please whatsapp +65 8450 8677.