Kajet's Cancellation Policy
At Kajet, we understand that circumstances can change, and occasionally, you may need to cancel an order or reservation. We strive to make the cancellation process as straightforward as possible while adhering to fair and consistent practices. Below, we outline our cancellation policy to ensure a smooth experience for all our Users.
Order Cancellation by Buyer
1. Cancellation Window: Buyers have the option to cancel their orders within a specific cancellation window. The duration of this window may vary depending on the specific order and the policies of the Seller. It is important to check the order details and the cancellation window mentioned in the order summary for accurate information.
2. Cancellation Process: To cancel an order, Buyers should initiate the cancellation process through the Kajet platform or app, following the provided instructions.
3. Refund: Upon successful order cancellation, the Buyer may be eligible for a refund in accordance with the Seller's cancellation policy. The timing and method of the refund may vary, so please review the specific order details for information on the refund process.
Cancellation by Seller
1. Seller's Cancellation: In certain circumstances, Sellers may need to cancel an order. This could be due to various reasons, such as stock unavailability or other unforeseen issues. Sellers should adhere to the guidelines and policies set by Kajet regarding order cancellations.
2. Buyer Notification: If a Seller needs to cancel an order, they must notify the Buyer promptly and provide an explanation for the cancellation. Communication between Sellers and Buyers is essential in such cases.
3. Refund: Sellers are expected to process any refunds owed to the Buyer promptly, following Kajet's refund policy. Buyers will receive their refunded amount according to the method and timeline established by Kajet.
Kajet's Cancellation Oversight
Kajet maintains oversight of the cancellation process and reserves the right to intervene in situations where either party (Buyer or Seller) fails to adhere to the established cancellation policies. This intervention may include dispute resolution, ensuring refunds are processed correctly, and providing guidance to all parties involved.
Dispute Resolution
In cases where there are disagreements or disputes regarding cancellations, Kajet offers a dispute resolution process to mediate and provide a fair and equitable solution for all parties.
Cancellation Policy Updates
Kajet may periodically update its cancellation policy to improve the User experience and maintain consistency in our practices. Users are encouraged to review the most recent policy version available on our platform or app.
We aim to provide a fair and transparent process for cancellations at Kajet while ensuring that both Buyers and Sellers are treated fairly and equitably. Your understanding and cooperation are appreciated as we work together to create a seamless and trusted online marketplace.
Last updated: 12 October 2023